كود البرنامج : EU-14189

---

Excellent IT Management

A 5-day programmer to develop business skills for IT professionals

• Business to IT alignment
• Business relationship management
• Communicating technology
• Delivering customer value
• Operational excellence
• Managing & coaching technology teams

 

Day 1 – IT Strategy

  Linking IT to business priorities.

• A proven process for IT strategy
• Aligning IT strategy to business priorities
• Strategic domains and objectives
• Looking for a better way — optimizing IT strategy
• Composing and communicating the plan

 

Day 2 – Project excellence

Topics include advanced project, program & portfolio management.

• Validating project business cases
• IT project management wisdom
• Effective project governance and reporting
• Project portfolio management guidelines
• Guidelines for successful change projects

 

Day 3 – Communicating technology

Looks at improving business relationship management & communication skills using a number of interactive and typical IT business relationship scenarios.

• The art of communicating technology
• Presenting IT to non-technical audiences
• Creating a compelling technology message
• Handling difficult (IT) situations
• Business relationship scenarios

 

Day 4 – Operational Excellence

This session looks at a number of techniques in overview, including ITIL, Six Sigma and Lean IT and the relative merits of each one.

• Continual Service Improvement (CSI) models
• An overview of different frameworks, including ITIL, Six Sigma and Lean IT
• Preparing for major (technology) incidents
• Managing major incidents
• Leading in crisis — the art of communication

 

Day 5 – Commercial acumen

This module provides a short but highly valuable overview of some key commercial techniques for IT managers.

• The art of good commercial decisions
• Getting the most from IT partners
• Contract guidelines for successful IT
• Delivering better negotiated outcomes
• Negotiating as a team