Advanced Communication & Problem Solving

التخصصات

كود البرنامج : EU-13163

Overview:

The Course

All businesses in the current climate need a competitive edge. This can be gained through innovative and exciting products and services, or through effective and efficient world class employees.

Top performing organisations are passionate about their most valuable resource – their staff. In order to maintain their high standards a large proportion of their time and energy is spent on continuous professional development, not only of their employees, but of their business.

Teams that find solutions together make things happen. They are committed to getting the job done in the fastest and most efficient way. This doesn’t happen by accident, it is down to the leadership, trust and teamwork. The finest teams have a clear direction and a route to reach their ultimate goal.

This highly interactive programme investigates the tried and trusted leadership and management processes, procedures and methodology used by many blue chip organisations to achieve outstanding results. They utilize highly efficient management tools to develop high levels of performance from their staff. This in turn ensures the future and reputation of their companies through innovative development, service and evaluation. This course offers participants practical solutions to work related issues.

During the workshop you will explore a variety of behaviours, discuss leadership styles and learn how to get the most out of your staff by using state of the art techniques such as Neuro Linguistic Programming (NLP) and Emotional Intelligence (EQ).

This course will give you the knowledge and understanding you need to move forward with enthusiasm and assurance. You will feel able to build a productive and cohesive unit, establishing strong working relationships with people at all levels. As you gain in experience and confidence, you will be recognised as an able and supportive supervisor, leader and manager by your company and colleagues.

The Structure

Module 1 – Advanced Communication & Interpersonal Skills

Module 2 – Advanced Problem Solving & Decision Making

The Goals

Develop skills and abilities which can be put to immediate use in the workplace
Recognising personal style and behaviour preferences
Build effective communication skills
Develop strategies for creating a positive work environment
Learn how to delegate and motivate
Build and develop teams
Recognise differing behavioural styles and learn to adapt to them in order to build lasting rapport
Understand the key roles you have in encouraging and developing your staff
Harness the power of personal motivation
Give and receive feedback on performance and perception
Massively improve you leadership skills
Use a team approach to solving problems
Understand and utilize a creative problem solving process
Clearly analysis the source of problems
Learn to generate ideas and evaluate them
Implement and create workable action plans
Gain a greater awareness of yourself and your full leadership potential
Refine your leadership styles for the benefit of your team and department
Develop adaptability in dealing with different people
Enhance decision making skills in employees
Apply effective decision making skills in solving problems
Learn how to cultivate key leadership styles
Personal growth as an effective leader
Better understanding of how to lead others towards effective decision making
Deepen personal insights on how to cultivate creativity in the organization
Manage relationships with others with effective leadership style

The Process

The seminar is carefully designed to address all styles of learning and to engage participants fully. Lectures and discussions are either preceded or followed by powerful individual or group exercises. These exercises provide opportunities for personal participation in real situations. This process makes training fun filled, fast-paced, challenging and empowering. This seminar uses the cutting edge skills of Neuro-Linguistic Programming and Emotional Intelligence to open your mind to how people think.

The Core Competencies

Participants will develop the following competencies:

NLP and Emotional Intelligence
Problem Solving tool kit
Creativity
Communication and Interpersonal Skills
Motivating Staff
Assertiveness
Leadership
Management processes
Building and Leading Teams
Flexibility and versatility
Improvement in individual and team performance
Effective decision making skills

The Programme Content

Module 1:

Advanced Communication & Interpersonal Skills

How to Build Lasting Rapport

The art of building lasting rapport
How to identify behavioural traits and react to them
How to modify your own behaviour to match other’s
Sharpen your senses to the signals others are sending you
Connect with colleagues and clients at a level that creates deeper trust and commitment
Step into another person’s shoes to better appreciate their experiences and motivations
Read body language in order to understand how others are thinking and responding to you

Self Awareness

Key concepts of NLP
The relationships between NLP and Emotional Intelligence
Connecting your feelings for greater self awareness
Eliciting emotions
Noticing your unconscious messages and following your intuitions
Self talk and what it means
Maslow’s Hierarchy of Needs
Internal and external referencing

Crystal Clear Communication

Powerful listening and questioning techniques
Thinking patterns
Filters to communication
The use of Metaphors
Sub-modalities
Perceptual positions
Climates of trust
Well formed outcomes
Communication exercises

Empathy

Review how to sharpen your senses to the signals others are sending you
Communicating first impressions
The secrets of body language
How we communicate
Filters to communication
Understanding the science of lying
Learning Styles
Modelling – how others do things

Motivation

Logical levels of change
The importance of values in motivation
Eliciting values for yourself and your organisation
The secrets of motivation
Setting goals that motivate
Creating a positive future for your organisation
Testing your well-formed outcomes
Stepping into the future

Module 2:

Advanced Problem Solving & Decision Making

The Psychology of Problem Solving and Decision Making

Group problem solving exercise
Introduction: Why study problem solving and decision making
A synopsis of psychological thought
Values, Problem Solving and Decision Making
Psychological type and Lateral Thinking for Problem Solving
What psychological type reveals about me and my preferences
Using a team approach to encourage lateral thinking: ZIGZAG model
Individual or group decision making: case studies

Developing Decision Making Skills

Using your left brain & right brain to make decisions
Split brain theory for developing effective problem solving skills
Developing openness to new ideas in making decisions
Promoting idea mobility in teams
Understanding the creative solving process in individuals and teams
IDEAL problem solving approach

Applying Effective Decision Making Skills in the Workplace

Encouraging creative problem solving for continuous improvement
Removing blocks to creative problem solving
Convergent versus Divergent Thinking
Divergent Thinking Skills for solving problems
Using SCAMPER techniques to approach problem solving
Applying SCAMPER techniques to make effective decisions

Making Mental Blocks to Decision Making a Thing of the Past

Challenging self-imposed assumptions
Thinking outside the box
Increasing new ideas
Getting people behind your
Evaluating new ideas
Creative leadership during problem solving and decision making sessions

Effective Leadership and the Dynamic Problem Solving Team

Ensuring alignment with corporate mission
Encouraging self-initiated activity
Endorsing Unofficial activity
Enhancing Serendipity
Importance of appreciating diverse stimuli
Practicing within-company communication for problem solving
Developing a personal action plan

مواعيد واماكن الإنعقاد

تاريخ الإنعقاد

مكان الإنعقاد

مدة البرنامج

2025-01-15

باريس