Managing Employee Performance, Behaviour & Attitudes

التخصصات

كود البرنامج : EU-13246

Overview:

The Course

The key to understanding and managing people effectively is to know something about what makes people tick. What re the things that determine individual behaviour and motivation. This programme looks at the underlying assumptions we make about human behaviour and explains them. In particular the workshop will apply this knowledge to understanding how to make Performance management more effective and efficient.

The Goals

As a result of attending this workshop, delegates will have developed:

A clearer understanding of human behaviour
A clear appreciation of how attitude affects behaviour and motivation
Be clearer on how to manage employee performance by:
- Having practiced performance appraisal interviewing
- Having worked though discipline and grievance case studies and examples
A clearer understanding of their behaviour and attitudes

The Process

The workshop uses a variety of learning methods, including mini-lectures, extended case studies and self questionnaires. There will also be small group work, class discussion and multimedia training aids.

The Benefits

Be more effective as a manager or supervisor
Get the best out of your people
Have developed a clearer picture of their own attitudes and behaviour, and therefore also, of the motivation, attitudes and behaviour of other people.
Improve your skills in practical performance management – such as appraisal, discipline and grievance

The Results

Delegates will be better able to achieve results that rely on interaction with other people
Delegates will be able to get the maximum out of the performance management system
Delegates will be able to develop their confidence and interpersonal skills

The Core Competencies

Communication skills – oral and body language
Interpersonal relationship skills
Performance management
Self – development

The Programme Content

Day One

Performance and the Individual

Psychological profiles – Jungian typology and understanding human behaviour
How competency frameworks support performance management
Human behaviour questionnaire
The Iceberg model to understand behaviour
Models of Performance Management
The Johari window

Day Two

Managing Employee Performance

Discipline, capability and grievance
Recognising the difference between Capability and conduct issues
The “rules of Natural Justice”
The purposes of discipline
Inefficiency and box markings
Models of motivation and behaviour

Day Three

The Assertiveness Model of Behaviour and Attitudes

Identifying and recognising the types of behaviour:
- Aggressive
- Indirectly aggressive
- Passive (aggressive)
- Assertive
Communication skills
Being proactive with people

Day Four

Exercises with Behaviour and Attitudes

Managing performance -The Performance Appraisal Interview
Role plays – dealing with discipline and Grievance cases
Case studies –real stories explored and developed

Day Five

Attitudes and Attitudes to Self

The Behaviour mirror diagnostic tool
Social styles –a behaviour model
Programme review

مواعيد واماكن الإنعقاد

تاريخ الإنعقاد

مكان الإنعقاد

مدة البرنامج

2025-12-03

باريس

اسبوع
تاريخ الإنتهاء : 2025-12-09

2025-12-03

لندن

اسبوع
تاريخ الإنتهاء : 2025-12-09

2025-12-03

روما

اسبوع
تاريخ الإنتهاء : 2025-12-09

2025-12-03

دبي

اسبوع
تاريخ الإنتهاء : 2025-12-09

2025-12-03

جدة

اسبوع
تاريخ الإنتهاء : 2025-12-09

2025-12-03

نيويورك

اسبوع
تاريخ الإنتهاء : 2025-12-09

2025-12-03

فلوريدا

اسبوع
تاريخ الإنتهاء : 2025-12-09

2025-12-03

القاهرة

اسبوع
تاريخ الإنتهاء : 2025-12-09

2025-12-03

اسطنبول

اسبوع
تاريخ الإنتهاء : 2025-12-09

2025-12-03

أبو ظبي

اسبوع
تاريخ الإنتهاء : 2025-12-09

2025-12-03

بيروت

اسبوع
تاريخ الإنتهاء : 2025-12-09

2025-12-03

عمان

اسبوع
تاريخ الإنتهاء : 2025-12-09

2025-12-03

كازابلانكا

اسبوع
تاريخ الإنتهاء : 2025-12-09

2025-12-03

ألمانيا

اسبوع
تاريخ الإنتهاء : 2025-12-09

2025-12-03

كوالالمبور

اسبوع
تاريخ الإنتهاء : 2025-12-09

2025-12-03

مدريد

اسبوع
تاريخ الإنتهاء : 2025-12-09

2025-12-03

شرم الشيخ

اسبوع
تاريخ الإنتهاء : 2025-12-09

2025-12-03

جنيف

اسبوع
تاريخ الإنتهاء : 2025-12-09

2025-12-03

بوسطن

اسبوع
تاريخ الإنتهاء : 2025-12-09

2025-12-03

امستردام

اسبوع
تاريخ الإنتهاء : 2025-12-09

2025-12-03

سنغافورا

اسبوع
تاريخ الإنتهاء : 2025-12-09

2025-12-03

المنامة

اسبوع
تاريخ الإنتهاء : 2025-12-09

2025-12-03

برشلونة

اسبوع
تاريخ الإنتهاء : 2025-12-09

2025-12-03

واشنطن

اسبوع
تاريخ الإنتهاء : 2025-12-09

2025-12-03

الدوحة

اسبوع
تاريخ الإنتهاء : 2025-12-09

2025-12-03

الدمام

اسبوع
تاريخ الإنتهاء : 2025-12-09

2025-12-03

الرياض

اسبوع
تاريخ الإنتهاء : 2025-12-09

2025-12-03

الكويت

اسبوع
تاريخ الإنتهاء : 2025-12-09

2025-12-03

مسقط

اسبوع
تاريخ الإنتهاء : 2025-12-09

2025-12-03

بانكوك

اسبوع
تاريخ الإنتهاء : 2025-12-09

2025-12-24

باريس